11 April 2018

Suzuki - No. 1 for customer satisfaction

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Suzuki Australia has taken the top podium position in Canstar Blue’s customer satisfaction ratings for new cars in 2018.

The prestigious award for Most Satisfied Customers – New Cars 2018 demonstrates against the entire automotive industry, the Japanese manufacturers’ commitment to customer satisfaction.

Canstar Blue’s findings highlight that Suzuki outperforms the industry with five stars for overall satisfaction, reliability and value for money.

Suzuki has also been crowned king of the small car market, having been awarded Most Satisfied Customers – Small Cars three years running, scoring five stars across a range of categories including driving experience, reliability, value for money and overall satisfaction.

A significant achievement for the Japanese manufacturer, outperforming the likes of Honda, Mazda, Mercedes Benz, Toyota and Volkswagen.

Suzuki Australia General Manager – Automotive, Michael Pachota says the award indicates our world class manufacturing processes and Suzuki Australia’s commitment to customer satisfaction.

“Our research and development teams both here and overseas continue to excel to the next level. This award is a testament to their dedication for developing the Suzuki product to provide the ultimate driving experience, value for money and reliability.”

“Additionally, we have already demonstrated with the introduction of the Suzuki Australia Training Academy (SATA) our commitment to improve the entire Suzuki dealer network’s skill-set and ensure the ultimate experience for our customers.”

Furthermore, Pachota also says “It is an extremely proud day for the brand to be acknowledged as ‘class leading’ across the entire automotive new car market.”

Canstar Blue is Australia’s premier research and expert ratings agency working with customer satisfaction ratings, bundled with professional research, across 200+ different categories.

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